Availability
The app is available 24 hours a day, seven days a week, subject to planned maintenance and outages.
YOU ARE IN THE RIGHT PLACE
Service level (SLA) in six sentences.
This page summarises the ‘Service level agreement (SLA)’ document for Mivare Space. Below you will find the essentials in plain language. The binding full text is published in one place: the Mivare Group document library.
Version in force: 1.2 · 30 October 2026
Open the full text and PDFDOCUMENT MSP-LEG-005
Planned maintenance
Where possible, we schedule maintenance outside 6:00–20:00 on working days, because those are the hours when crews are working on site and clients make decisions in the portal. We give at least 48 hours’ notice of any downtime longer than 15 minutes.
Support
We accept tickets by email 24 hours a day and handle them on working days from 9:00 to 17:00.
Priorities and response times
Tickets are prioritised. We acknowledge critical and high-priority tickets within 4 working hours and all others within 1 working day.
Backups
We back up the database every hour and keep those copies for 7 days; a full copy of the database and application files is made daily and kept for 3 days. Backups are encrypted, stored in the EU separately from the application server, and we test restoring data regularly.
Incidents
We notify administrators of any outage affecting multiple customers and, once it is resolved, explain the cause and the action taken. Repeated outages give you the right to terminate the agreement.
WHERE TO FIND THE FULL DOCUMENT
All our legal documents are published at Mivare Group.
Mivare Space is built by Mivare Labs, a brand of Mivare Group. We keep the terms of service, privacy and cookie policies, data processing agreements, payment terms and legal information for all our brands and products in a single library, at permanent addresses, as web pages and PDF files.
Go to the Service level agreement (SLA) at Mivare GroupONE LIBRARYONE SOURCE
One source
The same current text applies to every brand and every product. There are no versions that drift apart between websites.
Always the current versionWeb page and PDF
Read the document in your browser or download it as a PDF to keep for your own records.
To read and to keepOne company
MIVARE GROUP PROSTA SPÓŁKA AKCYJNA · Registered office: 22-440 Krasnobród · Registry court: Sąd Rejonowy Lublin-Wschód w Lublinie z siedzibą w Świdniku, VI Wydział Gospodarczy KRS · KRS 0001268091 · NIP 9223092251 · REGON 545767254 · Share capital: PLN 1,000. The brands are trading names of a single entity.
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